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VoIP Business Phone and IT Services

Enterprise-Grade VoIP Phone Systems & Unified Communications

Crystal Clear Calls. Unmatched Reliability. Work From Anywhere. 

Upgrade your business communication with a fully managed, turn-key VoIP solution designed for the modern workforce. Computerease delivers robust cloud phone systems that empower your team to connect, collaborate, and close deals from St. Louis to Chicago and beyond. 

The Modern Business Phone System: More Than Just a Dial Tone

In today’s hyper-connected business landscape, your phone system is the lifeline of your operations. It’s how you support customers, coordinate with remote teams, and drive sales. If your current phone system is a source of frustration—plagued by dropped calls, static, limited features, or complex maintenance—it’s holding your business back.

Computerease provides next-generation Voice over IP (VoIP) solutions that replace outdated landlines and limited on-premise PBX hardware with a powerful, cloud-based platform. We don’t just sell you a phone; we architect a complete communication ecosystem.

Whether you are a law firm in downtown Chicago needing secure client communication, a medical practice in St. Louis requiring reliable patient coordination, or a manufacturing plant in Decatur managing a bustling floor, our VoIP systems are engineered to scale with you.

Why Choose Computerease for Your VoIP Phone System?

  • Turn-Key Implementation: We handle everything—network design, cabling, ISP procurement, number porting, and installation. You get a system that works perfectly from day one. 
  • Nationwide Reach, Local Touch: While we focus on the St. Louis and Chicago markets, we can deploy and support systems anywhere in the US. 
  • No Hidden Fees: Unlike many providers, our quotes include all hardware and mandatory state/local telecom taxes. No bill shock. 
  • Enterprise Reliability: We partner with top-tier VoIP platforms, avoiding the pitfalls of “DIY” phone servers that smaller MSPs often cobble together. 

The “Turn-Key” Difference: We Do the Heavy Lifting

Many VoIP providers, including big names like RingCentral or Vonage, operate on a “box-ship” model. You sign a contract, they mail you a box of phones, and you are left to figure out how to plug them in, configure the firewall, and troubleshoot call quality issues. 

Computerease takes a radically different approach. 

We believe that a business phone system is an integral part of your network infrastructure. It requires professional design and implementation to ensure crystal-clear voice quality (QoS) and reliability. 

Our Comprehensive Onboarding Process 

  1. Network Assessment: VoIP phones are essentially specialized computers. They demand a stable, low-latency network. We audit your current internet connection, router, switches, and cabling to ensure they are VoIP-ready. 
  1. Infrastructure Upgrades: If your WiFi is spotty or you need new ethernet drops for desk phones, we handle the low-voltage wiring and network hardware upgrades. We lay the physical foundation for success. 
  1. ISP Procurement: If your current internet is insufficient, we act as your broker. We get pricing from every major ISP in your area (fiber, cable, wireless, Starlink), get your approval, place the order and manage the order process from contract to install. 
  1. Custom Call Flow Design: We sit down with you to map out exactly how calls should flow. Do you need an auto-attendant (“Press 1 for Sales”)? Ring groups? After-hours routing? We build it to your exact specifications. 
  1. White-Glove Installation: We don’t just ship boxes. We can perform onsite installation to place phones, test connectivity, and train your staff. Whether you have 5 users or 500, we ensure every extension is working perfectly. 

Professional Grade VoIP vs. “DIY” & Box-Shippers 

Not all VoIP systems are created equal. In the Managed Service Provider (MSP) world, there is a trend of “DIY” VoIP—where an IT company spins up a cheap server (often using software like 3CX) in a data center or their office and tries to act as a telephone carrier. 

The Risks of DIY VoIP: 

  • Single Point of Failure: If that MSP’s server goes down or their data center has an outage, your entire business goes silent. They rarely have the geo-redundancy like the major carriers we work with. 
  • Security Vulnerabilities: Small MSPs often struggle to keep up with the complex security patching required to protect phone servers from toll fraud and hacking. 
  • Limited Support: When issues arise, you are dependent on a small team with limited resources to troubleshoot complex carrier-level routing issues. 

The Computerease Standard: 
We partner with dedicated, carrier-grade VoIP platforms that handle millions of calls per day. These platforms have: 

  • Geo-Redundant Data Centers: If a server in New York fails, traffic instantly reroutes to Dallas or Las Vegas without dropping a call. 
  • Carrier Relationships: They have direct interconnects with major telecom carriers, ensuring higher voice fidelity and reliability. 
  • Massive Scale: They have the engineering resources to develop advanced features like AI integration, CRM syncing, and mobile apps that a DIY shop can’t match. 

By pairing this enterprise-grade backend with our local, hands-on support, you get the stability of a large stable telecom company with the personalized service of a local partner. 

Technical Resilience: Ensuring Your Phones Never Go Down 

For most businesses, phones are critical infrastructure. You cannot afford to lose calls because of an internet blip or a power outage. Our approach to VoIP architecture is built around resilience. 

SD-WAN and Hitless Failover 

Voice traffic is extremely sensitive. Even a 1-second drop in internet connectivity will disconnect a phone call. To prevent this, we can deploy SD-WAN technology (Software-Defined Wide Area Network). 

This solution allows us to combine multiple internet connections—for example, a primary fiber line and a secondary 5G wireless or Starlink backup—into a single, robust internet pipe. The SD-WAN service seamlessly combines multiple internet connections from multiple internet vendors and monitors the health of these connections in real-time. If the primary fiber line jitters or fails, the system instantly moves the voice call to the other internet connection(s) without the call dropping. The user doesn’t even notice an internet connection failed. 

Redundant ISP Management 

We can source and manage redundant internet circuits for your office to ensure you have physical diversity (e.g., one line coming from the street via cable, another via wireless roof antenna). This eliminates the risk of a backhoe cutting a cable and taking your business offline.   

Disaster Recovery & Business Continuity 

What happens if a snowstorm hits Chicago and no one can get to the office? What if a hurricane impacts a satellite office? What if the power goes out for three days? 

Legacy Phone Systems (POTS/PRI): Your customers hear a fast busy signal. Business stops. 

Computerease VoIP Solutions: 

  • Take Your Extension Home: Employees can simply unplug their desk phone, take it home, plug it into their home internet, and it works exactly as if they were in the office. 
  • Mobile App Continuity: If the power is out, staff can use the mobile app on their smartphones (iOS/Android) to make and receive calls using the business number. 
  • Automatic Rerouting: We can pre-configure disaster rules. If your office phones go offline, calls can automatically forward to a cell phone, an answering service, or a different branch office. 

Advanced Features Built for Growth 

Small businesses often settle for “good enough” phone systems because they think enterprise features are out of budget. With our VoIP platform, features that used to cost thousands of dollars are included standard. 

Unlimited Extensions & Virtual Numbers 

In the old world of POTS lines, you paid for every “line” coming into the building. If you had 10 lines and 11 people tried to make a call, someone got a busy signal. 

With VoIP, the concept of “lines” is dead. You have unlimited call paths. You can have 50 employees on the phone simultaneously without paying for 50 separate trunk lines. 

  • Virtual Numbers: You can have one main company number or thousands of numbers. 
  • Direct Inward Dialing (DID): Give every employee their own direct phone number so VIP clients can bypass the auto-attendant. 

Vanity & Geographic Numbers 

Because VoIP is cloud-based, geography doesn’t matter. 

  • Local Presence: A St. Louis company can have a 312 area code number for their Chicago clients, a 217 number for Springfield, and a 309 number for Peoria. This helps you appear local to customers in those markets, increasing answer rates. 
  • Toll-Free & Vanity: We can procure 800 numbers or vanity numbers (e.g., 1-800-FLOWERS style) to boost your brand image. 

Call Center Capabilities 

Need to manage a high volume of inbound support or sales calls? Our system supports advanced call center features: 

  • Call Queues: “All agents are busy, please hold.” 
  • Skills-Based Routing: Route technical calls to engineers and billing calls to accounting. 
  • Live Monitoring: Managers can listen in on live calls (Wait/Whisper/Barge) to train staff and ensure quality assurance. 
  • Detailed Reporting: Analyze call volume, wait times, and agent performance to optimize your staffing.

Overhead Paging & Intercom 

For manufacturing plants, warehouses, and schools, we integrate VoIP with overhead paging systems. You can dial a code on your phone to broadcast an announcement over the building’s PA system. We can also set up intercom groups for instant two-way communication between specific offices. 

Work From Anywhere: True Geographic Flexibility 

The modern workforce is mobile and geographically diverse. Whether you have a hybrid work policy, fully remote employees, or sales teams constantly on the road, your phone system needs to untether your staff from their desks – VoIP is a game changer. 

The Office is Wherever You Are 

Our VoIP ecosystem creates a unified communications environment that bridges the gap between the physical office and the remote world. 

  • Global Hiring: Want to hire a top-tier sales rep in Denver or a support specialist in London? No problem. We ship them a pre-configured phone, or they download the desktop or IOS/Android app. They become extension 105, just like the person sitting next to you. Free internal dialing, seamless transfers, and unified company presence. 
  • Mobile App Integration: Your personal cell phone number should remain private. Our mobile app allows you to make calls from your smartphone that display your business Caller ID. You can check voicemail, transfer calls to colleagues, and manage your presence status—all from the palm of your hand and the convenience of your smartphone. 
  • Desktop Softphone: Turn any desktop or laptop PC or Mac into a fully functioning business phone extension. With a simple USB or Bluetooth headset, your computer becomes your communication hub. Perfect for traveling executives, support staff working from home, or even a large call center. 


Comparison: Legacy vs. Cloud Flexibility 

Feature 

Legacy Phone System (PBX) 

Computerease Cloud VoIP 

Location 

Tied to physical wires in one building 

Available anywhere with internet 

Adding Users 

Requires buying expensive line cards/hardware 

Click a button, plug in a phone 

Remote Work 

Impossible or requires complex VPNs 

Native functionality built-in 

Cost 

High upfront CapEx + maintenance contracts 

Low monthly OpEx, predictable scaling 

Transparent Pricing & Painless Porting 

One of the biggest headaches in switching phone carriers is the billing and the porting process. We fix both. 

No Bill Shock: Taxes Included 

Telecom taxation is notoriously complex, with federal, state, and local taxes often adding 20-30% to the advertised price. Most providers quote you $29.99 and bill you $38.50. 

We are different. For many of our VoIP packages, we provide a fully inclusive quote. If we say it’s $X per month, that number includes the phone hardware rental, the service, AND the required taxes and fees. You know exactly what your bill will be, down to the penny. 

Managed Porting Process 

“Porting” is the process of moving your phone numbers from your old carrier (like AT&T or Comcast) to the new VoIP system. It involves complex paperwork (LOAs) and strict timing. 

We handle the entire process for you. 

  1. We audit your current phone bills to capture all numbers. 
  2. We submit the port requests and communicate with the losing carrier. 
  3. We schedule the port date to minimize downtime. 
  4. We troubleshoot any rejections so you don’t have to sit on hold with a carrier for hours. 

We can port numbers from any carrier in the US, and we can also secure new numbers in any area code instantly. 

Serving the Midwest and Beyond 

While we support clients nationwide, our heart is in the Midwest. We provide specialized, onsite service to key markets in Illinois and Missouri. 

St. Louis & Metro East 

From our base of operations, we serve the entire Greater St. Louis area, including Clayton, Chesterfield, St. Charles, O’Fallon, and the Metro East (Belleville, Edwardsville). We understand the local ISP landscape and can recommend the best connectivity options for your St. Louis office. 

Chicago & Northern Illinois 

We have a strong presence in the Chicago market, supporting businesses in the Loop, Naperville, Schaumburg, Aurora, and beyond. We help Chicago businesses navigate the complex telecom infrastructure of the city and suburbs. 

Central Illinois 

We actively support clients along the I-55 corridor, including: 

  • Springfield, IL: supporting government contractors and local businesses. 
  • Decatur & Peoria: delivering ruggedized VoIP solutions for manufacturing and industrial clients. 
  • Bloomington/Normal: connecting professional services firms with reliable cloud comms. 

Hardware That Fits Your Workflow 

A great phone system needs great endpoints. We offer a wide range of hardware options to suit every role in your company. 

Standard Desk Phones: 
High-definition voice, color screens, and programmable buttons for speed dials. These are workhorses for general office staff. 

Executive & Reception Phones: 
Larger touchscreens, sidecar expansion modules for seeing who is on the phone (BLF), and Bluetooth integration. 

Cordless (DECT) & WiFi Phones: 
Perfect for warehouse managers, retail staff, or anyone who needs to roam the building while staying connected. 

Conference Phones: 
Crystal-clear audio for your meeting rooms, featuring 360-degree microphones and noise cancellation technology. 

Softphones (No Hardware): 
For the minimalist or the remote worker, simply use the desktop app on your PC or Mac with a high-quality headset. No desk phone required.

FREE IT Assessment, No Obligation!

Are you completely fed up with chronic computer problems and escalating IT costs? Do you worry that your backups and IT security are lacking? Do you have a sneaking suspicion that your current IT guy doesn’t have a handle on things? Our free, 57 point free IT Assessment will reveal and show you how to eliminate all your IT problems and never pay for unnecessary IT expenses again.

Complete this form to schedule your IT Assessment!

Services

Frequently Asked Questions About VoIP

With a properly configured network and stable internet connection, VoIP call quality is actually superior to traditional landlines. We use HD Voice codecs that capture a wider frequency range, making conversations sound clearer and more natural. 

If your office internet goes down, your desk phones will stop working, but your phone system stays up in the cloud. Calls can automatically failover to the mobile app on your cell phone, so you never miss a beat. We also recommend redundant internet connections for critical businesses. 

 Yes! We can port your existing local and toll-free numbers from virtually any carrier. You don’t have to change your business cards or website.

 Not at all. We manage the system for you. Need to change a name, reset a voicemail password, or change your holiday greeting? Just open a ticket with our help desk. If you want to manage it yourself, we can give you full access to the administrative portal. 

No. Our model typically includes the rental of the phone hardware in the monthly seat price. This keeps your upfront capital expenditure low and ensures you can upgrade to new technology easily in the future. 

 


A virtual Chief Security Officer provides high-level strategic security leadership. This includes developing a security roadmap, creating and enforcing policies, managing risk assessments, leading compliance efforts (like for CMMC), reporting on security posture to your executive team, and guiding your incident response planning. It’s the brain of your security program.

Upgrade Your Business Communication Today

Don’t let an outdated phone system silence your business. Switch to a managed VoIP solution from Computerease and experience the freedom of modern communication. 

Get a Free VoIP Assessment & Quote 

We will review your current phone bill, assess your network readiness, and provide a transparent, all-inclusive quote that shows you exactly how much you can save—and how much functionality you can gain. 

Click Here to Schedule a Discovery Call

Computerease 
Connecting Businesses in St. Louis, Chicago, and Nationwide. 
Your Partner for Managed IT, Cybersecurity, and VoIP Solutions.