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Co-Managed IT & Cybersecurity Services

Empowering Your Internal Team

Computerease offers flexible Co-Managed IT and Cybersecurity services designed to act as a seamless extension of your internal IT team. We provide the specialized skills, project bandwidth, and 24/7 security oversight you need to enhance your capabilities, reduce risk, and make your internal IT department a strategic powerhouse.

Strengthen your IT department. Accelerate business goals. Never lose control.

Your Internal IT Team Is Your Greatest Asset. We’re Here to Make Them Rockstars.

Your internal IT team holds invaluable institutional knowledge. They understand your business workflows, your company culture, and your people better than anyone. But even the most talented IT departments are stretched thin. They’re juggling daily support tickets, critical infrastructure maintenance, long-term strategic projects, and a constantly evolving cybersecurity landscape. It’s an impossible balancing act.

This is where many organizations believe they have only two choices: burn out their internal team or replace them with a fully outsourced provider.

We offer a better way.

Co-Managed IT is not about replacement; it’s about reinforcement. Our model is built on partnership. You maintain full control over your IT strategy and day-to-day priorities. We provide the supplemental resources, specialized expertise, and operational support to fill the gaps, allowing your team to focus on high-impact initiatives that drive business growth.

Who Are Co-Managed IT Services For?

Our services are tailored for organizations with established internal IT teams (from a single IT manager to a department of 10+) who are facing common growth challenges:

  • Overwhelmed IT Staff: your team is buried in reactive support tickets, leaving no time for strategic projects.
  • Coverage Gaps: you lack reliable support during employee PTO, after-hours, or on weekends, leaving your business exposed.
  • Skills Shortages: you need specialized expertise for a specific project (like a cloud migration or security audit) but can’t justify a full-time hire.
  • Mounting Security Risks: your team lacks the time, tools, or specific CISSP-level expertise to manage advanced cybersecurity threats and compliance mandates effectively.
  • Stalled Projects: critical IT initiatives are constantly delayed due to a lack of bandwidth.

If these challenges sound familiar, a co-managed partnership is the strategic solution to unlock your IT department’s full potential.

Co-Managed IT Services (1)

Take the First Step Toward a Stronger IT Department

Stop letting your internal IT team drown in reactive tasks. Empower them with the partnership, tools, and expertise they need to become a true strategic asset for your organization.
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A Flexible Framework: Co-Managed Services Tailored to Your Needs

We don’t believe in a one-size-fits-all approach. Our Co-Managed IT and Cybersecurity services are modular, allowing you to select the exact level of support your business requires. We become a seamless extension of your team, integrating with your existing tools and processes or providing tools and processes where yours are lacking.

1. Helpdesk & Service Desk Augmentation

Free your internal experts from the constant stream of password resets and basic troubleshooting. We can provide tiered support that complements your team perfectly.

  • Overflow Support: during peak hours or busy seasons, our helpdesk can absorb the ticket overflow, ensuring your end-users receive prompt support while your team focuses on priorities.
  • After-Hours and Weekend Coverage: stop stretching your IT staff thin with on-call rotations. Our 24/7/365 helpdesk provides round-the-clock support.
  • Tier 1 Triage: we handle the initial triage of all support tickets, resolve what we can, and escalate more complex issues to your internal team with detailed notes.

2. Project-Based Support & IT Consulting

Leverage our deep bench of certified engineers and project managers to accelerate your IT initiatives. We can lead a project from start to finish or provide the specific skills needed to assist your team.

  • Cloud Migrations (Microsoft 365 and Azure): a smooth, secure, and efficient transition to the cloud, from planning and data migration to post-launch support.
  • Infrastructure Upgrades: whether it’s a server refresh, network overhaul, VoIP rollout, or SD-WAN deployment, we design and implement a modern, resilient infrastructure.
  • Office Moves and Expansions: we manage the complex logistics of IT relocation and new office build-outs. Our nationwide reach provides onsite resources in major US cities.

3. Co-Managed Cybersecurity & vCSO Services

Cybersecurity is a full-time job that requires specialized tools and expertise. Our CISSP-led security team provides the advanced capabilities needed to protect your organization without the cost of building an internal Security Operations Center (SOC).

  • 24/7/365 SOC Monitoring: our enterprise-grade SOC monitors your network, endpoints, and cloud environments for threats, investigates alerts, and provides actionable remediation guidance.
  • vCSO (Virtual Chief Security Officer) Consulting: executive-level security leadership without the executive salary: a strategic roadmap, a robust program, risk management, and clear communication with your board.
  • Compliance and Audit Support (CMMC, SOC 2, HIPAA): we guide you through CMMC certification, assist with SOC 2 readiness, ensure HIPAA technical controls, and provide the evidence, policies, and reports needed to pass audits.

The Strategic Advantage of a True Security Partner

In a co-managed model, cybersecurity is where a partnership truly shines. Many internal IT teams are brilliant generalists but may lack the niche, up-to-the-minute expertise of a dedicated security professional. Our CISSP-led team doesn’t just install software; we provide strategic guidance.

Partnering with us for security means your internal IT team is freed from the immense pressure of being solely responsible for your organization’s defense, allowing them to collaborate with us and focus on user productivity and business applications.

Our CISSP-Led Approach vs. Standard IT Security

Comparison Point Standard IT Security Computerease CISSP-Led Co-Managed Security
Approach
Focuses on installing tools like firewalls and antivirus.
Focuses on building a comprehensive security program based on risk management principles.
Threats
Reacts to alerts as they appear.
Proactively hunts for threats and analyzes intelligence to anticipate attacker moves.
Compliance
Basic knowledge of compliance frameworks.
Deep, certified expertise in CMMC, SOC 2, and HIPAA, guiding you through the audit process.
Focus
Security is one of many responsibilities.
Security is the sole focus, providing executive-level strategy through vCSO services.
Resources
Limited by internal resources and tools.
Leverages a multi-million dollar, 24/7/365 Security Operations Center (SOC) and enterprise-grade tools.

A Clear and Collaborative Partnership Model

We designed our co-managed framework to eliminate turf wars and create a harmonious, effective partnership. Your team always stays in the driver’s seat. Here is the typical division of responsibilities:

Your Internal Team Owns

  • Strategy and Control: final say on IT priorities, budget, and direction.
  • Business-Specific Applications: deep support for your proprietary systems.
  • End-User Relationships: onsite support and direct interaction with leadership.
  • Daily Priorities: managing the day-to-day IT needs of your organization.

Computerease Augments

  • Execution and Bandwidth: project management, vendor coordination, and extra hands for major initiatives.
  • Core Infrastructure Support: 24/7 monitoring and maintenance of servers, networks, and cloud platforms.
  • Remote and Escalation Support: handling ticket overflow, after-hours coverage, and complex technical issues.
  • Security and Compliance: CISSP-led strategy, vCSO guidance, SOC monitoring, and audit support.

This is a starting point. During our onboarding process, we work with your IT leadership to customize this model, ensuring roles are clearly defined and align perfectly with your team’s strengths and your business’s goals. We can integrate with your existing ticketing system (PSA) and documentation tools or provide our own enterprise-grade platforms.

On-Demand Expertise for a Fraction of the Cost

Hiring for specialized IT skills is expensive and time-consuming. Building an internal 24/7 SOC is often financially unfeasible for most organizations. A co-managed partnership gives you immediate access to a deep bench of talent on a flexible, operational expense basis. Consider the cost of hiring for just a few key roles:

Senior Cybersecurity Analyst

$120,000+

Cloud Infrastructure Engineer

$130,000+

Network Architect

$140,000+

Building a 24/7 SOC

$1,000,000+

annually

The Co-Managed Advantage: our co-managed model provides access to all this expertise and more for a predictable monthly fee, allowing you to scale your capabilities up or down as projects and business needs change.

Need IT Help?

Tell us what’s going on with your IT. No hard sales, no pressure. Just helpful guidance from our team.
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Empowering Key Industries Across the Midwest

We combine broad market experience with deep industry-specific knowledge, providing targeted co-managed IT solutions for businesses in St. Louis, Chicago, Springfield, Decatur, and Peoria.

Co-Managed IT for Healthcare

Internal IT teams at hospitals and clinics are tasked with ensuring EHR uptime, managing medical devices, and supporting clinicians. We augment these teams by providing HIPAA-compliant 24/7 helpdesk support, managing the security of patient data (ePHI), and assisting with the technical requirements for passing HIPAA audits.

Co-Managed IT for Manufacturing

For manufacturers in Central Illinois and beyond, downtime on the plant floor is not an option. Your internal team keeps the ERP and production systems running. We partner with them to provide 24/7 infrastructure monitoring, manage robust backup and disaster recovery solutions to protect against supply chain disruption, and secure the growing number of IoT devices on your network.

Co-Managed IT for Financial Services

Accounting and financial advisory firms in Chicago and St. Louis handle highly sensitive client data. Their IT teams are focused on supporting financial applications and end-users. We act as their co-managed cybersecurity partner, providing SOC monitoring, FINRA/SEC compliance support, and advanced threat protection to safeguard their reputation and prevent costly data breaches.

Core Technology Services

Managed IT Services

Total responsibility for your technology environment.

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Cybersecurity

The full CISSP-led program, with endpoint detection, log monitoring, and compliance support.

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Data Backup & Recovery

Automated, monitored backups built on the 3-2-1 method.

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Cloud Computing

Managed Microsoft 365, Teams, and hosted applications.

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Business IT Solutions

Technology planning and network design built around how your business runs.

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Network Security

A managed firewall and secure remote access to protect the perimeter your backups sit behind.

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VoIP Services

Cloud phone systems that work the same whether your team is in the office or remote.

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IT Consulting & Implementation

Planning support for a move, upgrade, or system rollout.

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Managed Print Services

Printer fleet management without surprise supply invoices.

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AI for Business

Grounded guidance on where AI tools genuinely help your team, without the hype.

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Areas We Serve

Computerease provides co-managed IT and cybersecurity from offices across Missouri and Illinois, with a strong presence in St. Louis, Chicago, and Springfield. Our nationwide reach provides onsite resources in major US cities, and our 24/7 helpdesk and remote support keep your team consistently supported wherever you operate.

St Louis skyline representing cybersecurity services for local businesses

Greater St. Louis Metro

Co-managed IT and cybersecurity for businesses throughout the bi-state St. Louis metro, including the Illinois Metro East.

Chicago & the Western Suburbs

Co-managed IT and cybersecurity for businesses across Chicago and the surrounding suburbs, from downtown offices to the I-88 corridor.

IT Services in Springfield​

Central Illinois

Co-managed IT and cybersecurity for businesses throughout Central Illinois from our Springfield office.

What Clients Say

I have been with Computerease for many years. They have a great team of I.T. techs, whether it is on the phone or coming to my office. They are fast and efficient.

Chris Gianino

Simple Moves

We are a small business and have been a Computerease client for years. I highly recommend their services for large and small firms. Always extremely efficient with their response times and very knowledgeable on all things computers/systems!

Erin Morris

AAIC

I have to say, these guys and girls are the BEST! They are there for every question and issue, always with the perfect resolution. We reach out to them often just exploring options with our systems. Computerease always makes our lives easier! We love them!!

Chris Sigman

Inner Wellness

Deep knowledge of systems hardware, Microsoft OS and many software platforms. Very responsive when we have issues. Computerease never leaves us hanging. A true partner for a company like ours that does not have in-house IT support. I give them my highest recommendation.

Bob Barenholtz

St. Louis Tag

Dan was incredibly kind, patient, and helpful, hands down the easiest laptop transition I’ve had in over 20 years! I was able to work all day while he handled everything, and he also got our conference room tech running smoothly. Everything feels easier and better than our old setup, the Computerease team is really good.

Kelly Crabtree

Columbus Capital Partners
Co-Managed IT Services

Get Your Free IT Assessment

Schedule a free, no-obligation IT assessment with our team. We will conduct a high-level review of your current environment, discuss your challenges and goals, and demonstrate how a co-managed partnership can be tailored to make your IT team, and your entire business, more successful.

This isn’t about finding flaws; it’s about finding opportunities.

Get Your Free IT Assessment

Frequently Asked Questions About Co-Managed IT

  • Are you trying to replace our internal IT team?

    Absolutely not. Our model is designed to support, strengthen, and empower your existing team. We work in partnership, not as a replacement. Your team retains control and gets the credit for an improved IT function.

  • Do we have to abandon our current IT tools?

    No. We’re designed to integrate seamlessly with your existing tools and processes. We can work within your current ticketing system, documentation platform, and other IT management tools. If you need enhanced tools, we can provide our enterprise-grade platforms, but the choice is always yours.

  • How does the onboarding process work?

    Our onboarding process begins with a comprehensive discovery phase where we meet with your IT leadership to understand your environment, challenges, and goals. We then work collaboratively to define roles and responsibilities, integrate with your existing systems, and establish communication protocols. The entire process is designed to be smooth and non-disruptive, typically taking 2-4 weeks depending on the scope of services.

  • How can co-managed services help us with cybersecurity insurance?

    Cybersecurity insurance providers increasingly require organizations to demonstrate robust security controls and monitoring. Our 24/7 SOC monitoring, CISSP-led security program, and compliance support provide the documented evidence insurers require. We help you implement the technical controls, maintain audit logs, and provide the reports needed to secure better insurance rates and pass carrier audits.

  • We have offices outside of St. Louis and Chicago. Can you still provide support?

    Absolutely. While we’re headquartered in the Midwest with a strong presence in St. Louis, Chicago, Springfield, Decatur, and Peoria, our nationwide reach provides onsite resources in major US cities across the country. For remote locations, our 24/7 helpdesk and remote support capabilities ensure your team receives consistent, high-quality support regardless of location.

  • What does a vCSO actually do for us?

    A Virtual Chief Security Officer (vCSO) provides executive-level security leadership without the executive salary. Our vCSO services include developing your strategic security roadmap, building a comprehensive cybersecurity program, conducting risk assessments, managing vendor security relationships, ensuring compliance with regulations, and communicating security status and needs to your board and executive leadership. It’s like having a seasoned CISO on staff, but at a fraction of the cost.