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Chicago: 312-554-7550
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St. Louis : 314-432-1661
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Metro East IL : 618-346-8324
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Central IL : 217-528-0500
VoIP & Communications Services in Missouri & Illinois
Crystal clear calls. Real reliability. Work from anywhere. Computerease delivers fully managed, turn-key VoIP phone systems that let your team connect and collaborate from Missouri & Illinois and beyond.
Quick Answer
Computerease provides turn-key, fully managed VoIP phone systems for businesses in Missouri & Illinois, handling network design, ISP procurement, number porting, and installation. Quotes include hardware and required telecom taxes, so there is no bill shock. We partner with carrier-grade VoIP platforms rather than running a DIY phone server, so your system has the redundancy a small in-house setup cannot match.
More Than a Dial Tone
Your phone system is how you support customers, coordinate remote teams, and close deals. If your current system means dropped calls, static, or a support ticket every time something needs to change, it is holding your business back. We replace outdated landlines and on-premise PBX hardware with a cloud-based platform, and we architect the whole communication setup, not just sell you a box of phones.
The Turn-Key Difference
Many VoIP providers, including large national names, operate on a box-ship model: you sign a contract, they mail you phones, and you are left to configure the firewall and troubleshoot call quality yourself. Computerease treats your phone system as part of your network infrastructure, not a separate gadget, and handles the whole onboarding process:
- Network Assessment: we audit your internet connection, router, switches, and cabling to confirm they are VoIP-ready.
- Infrastructure Upgrades: if your Wi-Fi is spotty or you need new ethernet drops, we handle the network hardware and coordinate any cabling or electrical work with qualified electricians.Â
- ISP Procurement: if your current internet is not sufficient, we get pricing from every major provider in your area and manage the order.
- Custom Call Flow Design: auto-attendants, ring groups, and after-hours routing built to your exact specifications.
- White-Glove Installation: onsite installation, connectivity testing, and staff training, whether you have 5 users or 500.
Why Not DIY VoIP?
Some MSPs run a cheap phone server out of a data center or their own office and act as the telephone carrier themselves. That approach carries real risk: a single point of failure if that one server goes down, security patching that is easy for a small shop to fall behind on, and limited support if something breaks at the carrier level. Computerease partners with dedicated, carrier-grade VoIP platforms that handle millions of calls a day, with geo-redundant data centers, direct carrier interconnects, and the engineering scale to build features a DIY setup cannot match. You get the stability of a large telecom platform with the local, hands-on support of a regional partner.
Built to Stay Up
- SD-WAN & Hitless Failover: we can combine multiple internet connections, for example a primary fiber line and a backup 5G or satellite connection, into one resilient pipe. If the primary line jitters or fails, the call moves to the other connection without dropping.
- Redundant ISP Management: we can source physically diverse internet circuits, so one cut cable does not take your office offline.
- Disaster Continuity: if the office is inaccessible, employees can take their desk phone home and plug it into their own internet, or use the mobile app to call and receive calls on the business number. Calls can also be pre-configured to reroute automatically to a cell phone, answering service, or another branch.
- For the backup and recovery side of business continuity, see Data Backup & Recovery.
Features Built for Growth
- Unlimited Extensions: no more paying per phone line; 50 employees can be on calls at once without a busy signal.
- Direct Inward Dialing & Virtual Numbers: give every employee a direct number, or hold a local-area-code number in a market where you do not have an office.
- Toll-Free & Vanity Numbers: procure 800 numbers or a vanity number for your brand.
- Call Center Features: call queues, skills-based routing, live call monitoring, and detailed reporting on volume and agent performance.
- Overhead Paging & Intercom: for manufacturing plants, warehouses, and schools, dial a code to broadcast over the building’s PA system.
- Work From Anywhere: a remote hire becomes a normal extension with a pre-configured phone or the desktop and mobile app, with free internal dialing and a unified company presence.
Where AI Fits Into Modern Business Communication
AI is starting to show up in phone systems too: call transcription, automatic summaries after a call, and AI-assisted routing that gets a caller to the right person faster. None of that works well on a phone system that drops calls or lacks the call data structure to feed those tools in the first place.
Because our VoIP platform is carrier-grade and cloud-based rather than a DIY box in a closet, it is built to support these features as they mature, without requiring a system replacement to get there. If AI-assisted call features matter to your business now or down the road, that is a conversation worth having as part of your system design, not an afterthought.
FREE IT Assessment, No Obligation!
Are you completely fed up with chronic computer problems and escalating IT costs? Do you worry that your backups and IT security are lacking? Do you have a sneaking suspicion that your current IT guy doesn’t have a handle on things? Our free, 57 point free IT Assessment will reveal and show you how to eliminate all your IT problems and never pay for unnecessary IT expenses again.
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Technology Services That Work Alongside VoIP
VoIP is one piece of keeping a business running. Computerease supports the rest of your technology under the same flat-rate, family-owned model.
Legacy Phone System vs. Computerease Cloud VoIP
Feature | Legacy Phone System (PBX) | Computerease Cloud VoIP |
Location | Tied to physical wires in one building | Available anywhere with internet |
Adding users | Requires buying line cards and hardware | Click a button, plug in a phone |
Remote work | Impossible or requires complex VPNs | Native functionality, built in |
Cost | High upfront cost plus maintenance contracts | Low, predictable monthly cost |
Transparent Pricing & Painless Porting
Telecom taxes are notoriously complex, often adding 20 to 30 percent to the advertised price, so a quoted $29.99 turns into a $38.50 bill. Our quotes are fully inclusive: the number we give you includes phone hardware rental, service, and required taxes and fees, so you know your bill down to the penny.
Porting, moving your numbers from your old carrier to the new system, involves paperwork and strict timing. We handle it end to end: auditing your current bills to capture every number, submitting the port requests, scheduling the port date to minimize downtime, and troubleshooting any rejections so you are not the one on hold with a carrier.
Hardware That Fits Your Workflow
- Standard Desk Phones: HD voice, color screens, and programmable speed dials for general office staff.
- Executive & Reception Phones: larger touchscreens and sidecar modules for seeing who is on the line.
- Cordless (DECT) & WiFi Phones: for warehouse managers, retail staff, or anyone who needs to roam while staying connected.
- Conference Phones: 360-degree microphones and noise cancellation for meeting rooms.
- Softphones: no desk phone required, just the desktop app and a headset.
A Phone System That Scales With Your Team
The call flow and extension setup that work for 10 people rarely still fit at 50, and a business that opens a second location needs its phone system to feel like one company, not two separate setups. Adding users, adding a location, or changing your call center needs should not require ripping out the system and starting over.
Because the platform is cloud-based, growth is usually a configuration change, not a hardware replacement. We revisit your call flow and extension setup as your team changes, so the system keeps matching how your business actually operates.
Areas We Serve
Computerease deploys and supports VoIP phone systems from four regional offices across Missouri and Illinois, with on-site installation in our core markets and remote support for everything else. A single-office business and a multi-location one both get the same turn-key deployment process.
Our regional offices handle on-site cabling and hardware installs throughout our core footprint, while our remote support covers phone systems for clients with branch offices or remote staff across the country.
Greater St. Louis Metro
VoIP deployment and support for businesses throughout the bi-state St. Louis metro, including the Illinois Metro East.
- Â Â IT Support in St. Louis, MO
- Â Â IT Support in Clayton, MO
- Â Â IT Support in Edwardsville, IL
- Â Â IT Support in Belleville, IL
Chicago & the Western Suburbs
VoIP deployment and support for businesses across Chicago and the surrounding suburbs, from the Loop to the I-88 corridor.
- Â Â IT Support in Chicago, IL
- Â Â IT Support in Oak Brook, IL
- Â Â IT Support in Naperville, IL
- Â Â IT Support in Rosemont, IL
- Â Â IT Support in Elk Grove Village, IL
Central Illinois
VoIP deployment and support for businesses throughout Central Illinois from our Springfield office.
Outside our regional footprint, Computerease also deploys and supports VoIP systems for businesses with multiple locations and remote employees nationwide, unifying every office and remote worker under one phone system regardless of where they are.
What a Reliable Phone System Really Means
A phone system is not really about the hardware on the desk. It is about a client reaching your team on the first try instead of a dead line, and a snowstorm or a power outage not meaning your business goes silent for a day.
Our goal is not just to sell you phones. It is to make sure your business stays reachable no matter what is happening at the office, so a bad day for your internet does not have to be a bad day for your customers.
Get a Free VoIP Assessment & Quote
We will review your current phone bill, assess your network readiness, and provide a transparent, all-inclusive quote showing exactly what you will pay and what you will gain.
Questions Businesses Ask Us
With a properly configured network and stable internet connection, VoIP call quality is typically better than a traditional landline, using HD voice codecs that capture a wider frequency range.
Desk phones stop working, but the phone system itself stays up in the cloud. Calls can automatically fail over to the mobile app on your cell phone, and we recommend redundant internet connections for critical operations.
Yes. We can port your existing local and toll-free numbers from virtually any carrier.
No. We manage the system for you, day to day, through our help desk. If you want to manage it yourself, we can give you full access to the administrative portal.
No. Phone hardware is typically included in the monthly seat price, keeping your upfront cost low.
Clients start with a one-year initial agreement. After that, most continue month to month because the relationship holds up on its own.
Key Takeaway
- Turn-key VoIP: network assessment, ISP procurement, number porting, and installation all handled by Computerease.
- Quotes include hardware and required taxes, so there is no bill shock.
- Built on carrier-grade platforms with geo-redundancy, not a DIY phone server.
- SD-WAN and disaster continuity options keep the business reachable even if the office cannot be.
- Onsite support across St. Louis, Chicago, and Central and Southern Illinois, with remote support available nationwide.