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Co-Managed IT Services

Co-Managed IT & Cybersecurity Services: Empowering Your Internal Team

co-managed-it-services

Strengthen Your IT Department. Accelerate Your Business Goals. Never Lose Control. 

Computerease offers flexible Co-Managed IT and Cybersecurity services designed to act as a seamless extension of your internal IT team. We provide the specialized skills, project bandwidth, and 24/7 security oversight you need to enhance your capabilities, reduce risk, and make your internal IT department a strategic powerhouse. 

Your Internal IT Team is Your Greatest Asset. We’re Here to Make Them Rockstars.

Your internal IT team holds invaluable institutional knowledge. They understand your business workflows, your company culture, and your people better than anyone. But even the most talented IT departments are stretched thin. They’re juggling daily support tickets, critical infrastructure maintenance, long-term strategic projects, and a constantly evolving cybersecurity landscape. It’s an impossible balancing act. 

This is where many organizations believe they have only two choices: burn out their internal team or replace them with a fully outsourced provider. 

We offer a better way. 

Co-Managed IT is not about replacement; it’s about reinforcement. Our model is built on partnership. You maintain full control over your IT strategy and day-to-day priorities. We provide the supplemental resources, specialized expertise, and operational support to fill the gaps, allowing your team to focus on high-impact initiatives that drive business growth. 

Who Are Co-Managed IT Services For?

Our services are tailored for organizations with established internal IT teams (from a single IT manager to a department of 10+) who are facing common growth challenges: 

  • Overwhelmed IT Staff: Your team is buried in reactive support tickets, leaving no time for strategic projects. 
  • Coverage Gaps: You lack reliable support during employee PTO, after-hours, or on weekends, leaving your business exposed. 
  • Skills Shortages: You need specialized expertise for a specific project (like a cloud migration or security audit) but can’t justify a full-time hire. 
  • Mounting Security Risks: Your team lacks the time, tools, or specific CISSP-level expertise to manage advanced cybersecurity threats and compliance mandates effectively. 
  • Stalled Projects: Critical IT initiatives are constantly delayed due to a lack of bandwidth. 

If these challenges sound familiar, a co-managed partnership is the strategic solution to unlock your IT department’s full potential. 

A Flexible Framework: Co-Managed Services Tailored to Your Needs

We don’t believe in a one-size-fits-all approach. Our Co-Managed IT and Cybersecurity services are modular, allowing you to select the exact level of support your business requires. We become a seamless extension of your team, integrating with your existing tools and processes or providing tools and process where yours are lacking. 

1. Helpdesk & Service Desk Augmentation 

Free your internal experts from the constant stream of password resets and basic troubleshooting. We can provide tiered support that complements your team perfectly. 

  • Overflow Support: During peak hours or busy seasons, our helpdesk can absorb the ticket overflow, ensuring your end-users receive prompt support while your team focuses on priorities. 
  • After-Hours & Weekend Coverage: Stop stretching your IT staff thin with on-call rotations. Our 24/7/365 helpdesk provides round-the-clock support, ensuring your business is covered no matter the time of day. 
  • Tier 1 Triage: Let us handle the initial triage of all support tickets. We resolve what we can and escalate more complex issues to your internal team with detailed notes, saving them valuable time. 

2. Project-Based Support & IT Consulting 

Leverage our deep bench of certified engineers and project managers to accelerate your IT initiatives. We can lead a project from start to finish or provide the specific skills needed to assist your team. 

  • Cloud Migrations (Microsoft 365 & Azure): We ensure a smooth, secure, and efficient transition to the cloud, handling everything from planning and data migration to post-launch support. 
  • Infrastructure Upgrades: Whether it’s a server refresh, network overhaul, VoIP rollout or SD-WAN deployment, we provide the expertise to design and implement a modern, resilient infrastructure. 
  • Office Moves & Expansions: We manage the complex logistics of IT relocation and new office build-outs, ensuring seamless connectivity from day one. Our nationwide reach provides onsite resources in major US cities, perfect for companies expanding their footprint. 

3. Co-Managed Cybersecurity & vCSO Services 

Cybersecurity is a full-time job that requires specialized tools and expertise. Our CISSP-led security team provides the advanced capabilities needed to protect your organization without the cost of building an internal Security Operations Center (SOC). 

  • 24/7/365 SOC Monitoring: Our enterprise-grade SOC acts as your round-the-clock security watchdog. We monitor your network, endpoints, and cloud environments for threats, investigate alerts, and provide actionable remediation guidance. This is a level of oversight that smaller MSPs with limited resources cannot match. 
  • vCSO (Virtual Chief Security Officer) Consulting: Gain executive-level security leadership without the executive salary. Our vCSO services help you develop a strategic security roadmap, build a robust cybersecurity program, manage risk, and communicate effectively with your board and leadership team. 
  • Compliance & Audit Support (CMMC, SOC 2, HIPAA): Navigating compliance is complex. We are your CMMC compliance partner, guiding you through the certification process. We assist with SOC 2 readiness and ensure HIPAA technical controls are in place for healthcare organizations. We provide the evidence, policies, and reports needed to pass audits with confidence. 

The Strategic Advantage of a True Security Partner

In a co-managed model, cybersecurity is where a partnership truly shines. Many internal IT teams are brilliant generalists but may lack the niche, up-to-the-minute expertise of a dedicated security professional. Our CISSP-led team doesn’t just install software; we provide strategic guidance. 

Our CISSP-Led Approach vs. Standard IT Security 

Standard IT Security 

Computerease CISSP-Led Co-Managed Security 

Focuses on installing tools like firewalls and antivirus. 

Focuses on building a comprehensive security program based on risk management principles. 

Reacts to alerts as they appear. 

Proactively hunts for threats and analyzes intelligence to anticipate attacker moves. 

Basic knowledge of compliance frameworks. 

Deep, certified expertise in CMMC, SOC 2, and HIPAA, guiding you through the audit process. 

Security is one of many responsibilities. 

Security is the sole focus, providing executive-level strategy through vCSO services. 

Limited by internal resources and tools. 

Leverages a multi-million dollar, 24/7/365 Security Operations Center (SOC) and enterprise-grade tools. 

Partnering with us for security means your internal IT team is freed from the immense pressure of being solely responsible for your organization’s defense, allowing them to collaborate with us and focus on user productivity and business applications. 

Empowering Key Industries Across the Midwest

We combine broad market experience with deep industry-specific knowledge, providing targeted co-managed IT solutions for businesses in St. Louis, Chicago, Springfield, Decatur, and Peoria. 

Co-Managed IT for Healthcare 

Internal IT teams at hospitals and clinics are tasked with ensuring EHR uptime, managing medical devices, and supporting clinicians. We augment these teams by providing HIPAA-compliant 24/7 helpdesk support, managing the security of patient data (ePHI), and assisting with the technical requirements for passing HIPAA audits. 

Co-Managed IT for Manufacturing 

For manufacturers in Central Illinois and beyond, downtime on the plant floor is not an option. Your internal team keeps the ERP and production systems running. We partner with them to provide 24/7 infrastructure monitoring, manage robust backup and disaster recovery solutions to protect against supply chain disruption, and secure the growing number of IoT devices on your network. 

Co-Managed IT for Financial Services 

Accounting and financial advisory firms in Chicago and St. Louis handle highly sensitive client data. Their IT teams are focused on supporting financial applications and end-users. We act as their co-managed cybersecurity partner, providing SOC monitoring, FINRA/SEC compliance support, and advanced threat protection to safeguard their reputation and prevent costly data breaches. 

A Clear & Collaborative Partnership Model

We designed our co-managed framework to eliminate turf wars and create a harmonious, effective partnership. Your team always stays in the driver’s seat. 

Typical Division of Responsibilities: 

Your Internal Team Owns 

Computerease Augments 

Strategy & Control: Final say on IT priorities, budget, and business-specific decisions. 

Execution & Bandwidth: Project management, vendor coordination, and extra hands for major initiatives. 

Business-Specific Applications: Deep support for your proprietary software and workflows. 

Core Infrastructure Support: 24/7 monitoring and maintenance of servers, networks, and cloud platforms. 

End-User Relationships: Onsite support and direct interaction with your staff and leadership. 

Remote & Escalation Support: Handling ticket overflow, after-hours coverage, and complex technical issues. 

Daily Priorities: Managing the day-to-day IT needs of the business. 

Security & Compliance: CISSP-led strategy, vCSO guidance, SOC monitoring, and audit support. 

 This is a starting point. During our onboarding process, we work with your IT leadership to customize this model, ensuring roles are clearly defined and align perfectly with your team’s strengths and your business’s goals. We can integrate with your existing ticketing system (PSA) and documentation tools or provide our own enterprise-grade platforms. 

On-Demand Expertise for a Fraction of the Cost

Hiring for specialized IT skills is expensive and time-consuming. Building an internal 24/7 SOC is often financially unfeasible for most organizations. A co-managed partnership gives you immediate access to a deep bench of talent on a flexible, operational expense basis. 

Consider the cost of hiring for just a few key roles: 

  • Senior Cybersecurity Analyst: $120,000+ 
  • Cloud Infrastructure Engineer: $130,000+ 
  • Network Architect: $140,000+ 
  • Building a 24/7 SOC: $1,000,000+ annually 

Our co-managed model provides access to all this expertise and more for a predictable monthly fee, allowing you to scale your capabilities up or down as projects and business needs change. 

FREE IT Assessment, No Obligation!

Are you completely fed up with chronic computer problems and escalating IT costs? Do you worry that your backups and IT security are lacking? Do you have a sneaking suspicion that your current IT guy doesn’t have a handle on things? Our free, 57 point free IT Assessment will reveal and show you how to eliminate all your IT problems and never pay for unnecessary IT expenses again.

Complete this form to schedule your IT Assessment!

Services

Frequently Asked Questions about Co-Managed IT

Absolutely not. Our model is designed to support, strengthen, and empower your existing team. We work in partnership, not as a replacement. Your team retains control and gets the credit for an improved IT function. 

No. We are tool-agnostic and will integrate with your existing PSA, RMM, and documentation platforms whenever practical. We only recommend changes if there is a clear security or efficiency benefit, and the decision is always yours. 

Our onboarding is designed to be non-disruptive. We start with a comprehensive review to understand your environment, priorities, and goals. We then work with your team to define escalation paths, integrate tools, and establish communication protocols. We can often begin providing value with services like security monitoring or helpdesk overflow within weeks. 

Cyber insurance carriers have increasingly strict requirements. We help you meet them. Our vCSO services, 24/7 SOC monitoring, vulnerability management, and detailed reporting provide the necessary evidence to successfully obtain or renew your policy, often at a better premium. 

Yes. While our primary local service areas are in Illinois and Missouri, we provide remote support to clients across the nation. For projects or needs requiring an onsite presence, we have a network of trusted partners in major US cities to provide “smart hands” when needed. 

A virtual Chief Security Officer provides high-level strategic security leadership. This includes developing a security roadmap, creating and enforcing policies, managing risk assessments, leading compliance efforts (like for CMMC), reporting on security posture to your executive team, and guiding your incident response planning. It’s the brain of your security program.

Take the First Step Toward a Stronger IT Department

Stop letting your internal IT team drown in reactive tasks. Empower them with the partnership, tools, and expertise they need to become a true strategic asset for your organization. 

Schedule a free, no-obligation IT assessment with our team. We will conduct a high-level review of your current environment, discuss your challenges and goals, and demonstrate how a co-managed partnership can be tailored to make your IT team—and your entire business—more successful. 

This isn’t about finding flaws; it’s about finding opportunities. 

Schedule Your Free IT Assessment & Discovery Call Today

Computerease 
The Strategic Partner for Your Internal IT Team. 
Providing Co-Managed IT & Cybersecurity Services in Chicago, St. Louis, and Across the Nation.