Co-Managed IT Services

What Our Co-Managed IT Help Covers

Daily Support and Overflow

We take ticket overflow and escalations with clear SLAs. End users get responsive support while your team receives the credit. We also maintain your knowledge base and documentation so information stays current.

Projects and Modernization

We help with Microsoft 365 and Azure migrations, upgrades, and rollouts. We plan server refreshes and lifecycle management. We harden email security and roll out MFA. We design and test disaster recovery. We coordinate vendors and procurement. We build practical roadmaps that match your budget and timelines. We can plan, execute or just assist with office moves and relocations or offices in new territories. When your team lacks a local presence, we can supply on site resources in 11 major US cities.

Security and Continuity

With our Co-Managed IT Solutions you get 24x7x365 monitoring and remediation backed by our SOC – as much or as little as you need. We deploy protections across endpoints, email, and identity with a vendor agnostic approach. We manage patching and follow through on vulnerabilities. We verify backups and run recovery drills. We provide the evidence and reports you need for insurance, compliance and audits.

Oversight and Planning

We provide vCIO guidance for leadership. We manage asset lifecycle and license hygiene. We run quarterly reviews with plain English summaries and next steps.

Shared Lanes, Clear Ownership 

Responsibilities at a Glance 

A quick view of typical ownership in a Co-Managed IT Support model. We tune this with your leaders during onboarding to provide Co-Managed IT Support exactly the way you need it. 

Your internal team keeps business specific applications and workflows, on site hands, executive relationships, and day to day priorities. Computerease typically handles ticket overflow and after hours coverage, security monitoring and remediation support, routine maintenance including patching and backup verification, and added project bandwidth with vendor management. This split is a starting point that we tune around your people, tools, and specific needs. 

A Practical Approach To Security 

Security should be steady and useful. We focus on controls that reduce real risk without choking productivity. You get visibility, simple reporting for leadership, and the evidence required for insurance and audits. All of this is backed by our 24x7x365 SOC. 

Onboarding Without Disruption 

We start with a quick environment review to learn your systems and priorities. Together we define ticket triage and escalation. We integrate with your toolset or add tooling where needed, never a rip and replace. We run baseline security checks and verify backups. From week one we improve shared documentation so everyone has what they need.

Tooling and Integration 

We work with your existing stack when practical. Where gaps exist, we recommend right sized, cost effective solutions and implement them with you. Your team retains access to data, credentials, and documentation.

Communication and Reporting 

We document SLAs and ownership so roles are clear. Your IT lead gets a weekly touchpoint. Leadership receives a monthly summary in plain English. Each quarter we align plans and budgets with your business goals.

Pricing Approach 

We use a predictable monthly agreement that reflects our shared responsibilities. The scope can adjust as your team grows or projects change. We are transparent with no surprises and no forced bundles. 

On Site Help When You Need It 

We provide on site support in Illinois and Missouri including St. Louis, Chicago, Springfield, and Central Illinois. Through our partners we have coverage in 11 US market areas.  We have nationwide reach for remote support and projects.